FAQ
Click a question to view the answer.
1. How do I add a device?
Go to the Masarka Information System.
Login:
- e-mail = the e-mail address provided during registration,
- initial password = your UID.
We recommend changing your password after your first login. You will receive your UID after completing registration.
Go to Devices.
Before adding a new device, make sure that MAC address randomization is disabled on your device and that you enter its physical MAC address into the system.
Instructions for disabling MAC address randomization:
Then add the new device:
Synchronization of a newly added device may take up to 3 minutes.
How do I find my device's MAC address?
Each member may register a maximum of 3 devices.
After adding the device, connect to the Masarka-Member network.
2. I have a problem with my payment
It may take up to 3 business days for a payment to reach our bank account. Your membership is activated automatically after we receive the payment.
If you entered the payment details correctly, there is no need to contact us.
Current payment details and information about membership fees can be found on the Membership page.
If you entered the payment details incorrectly or your membership has not been activated even after the payment was received, contact us preferably on Discord (or at admin@mk.cvut.cz).
If you are contacting us about an incorrectly entered payment, please also attach proof of payment.
3. The Wi-Fi signal in my room is weak
If the Wi-Fi signal in your room is weak, you may use your own router or access point.
Your device must be configured only in bridge or access point mode.
Creating your own subnet or sharing the Internet connection with devices using unregistered MAC addresses is prohibited by club rules.
If you need help choosing a suitable solution or configuring your device, contact us preferably on Discord (or at info@mk.cvut.cz).
4. My Wi-Fi or Internet connection suddenly stopped working
First, check that you have an active membership and that you have paid the membership fee for the current period.
Current information about membership and payments can be found on the Membership page.
Next, make sure that MAC address randomization is disabled on your device and that its physical MAC address is registered in the Information System.
Instructions for disabling MAC address randomization:
If you have just added the device or changed its MAC address, allow approximately 3 minutes for synchronization.
If the problem persists, contact us preferably on Discord (or at info@mk.cvut.cz).
When reporting a problem, please include your room number, the device affected, and whether the problem concerns Wi-Fi, wired Internet, or both.
5. Can more people use a club room than the permitted limit?
Each club room has a maximum number of people that must be respected.
If you need to use a room with a larger group, you may request an exception in advance.
Contact the administrator sufficiently in advance, preferably on Discord (or at admin@mk.cvut.cz).
Your request should include:
- your name,
- the room,
- the date and time of the reservation,
- the expected number of people,
- a brief reason for the request.
A larger number of people is permitted only after the exception has been approved.
Even if an exception is granted, all other General Rules for Club Rooms and the room-specific rules listed in the reservation system still apply.
Sample request:
Hello, my name is John Hernandez. I have a reservation for the Multimedia Room on 18 November 2023 and I would like to request an exception from the 4-person limit. I would like to watch a movie there with my friends and there will be 6 of us. Thank you for considering my request.
Best regards,
John Hernandez
6. I moved from another dormitory and want to become a club member
If you are already a member of the CTU Student Union and have paid the membership fee for the current period at another dormitory club, you do not need to pay it again.
Ask your previous dormitory club to send confirmation of your membership payment to info@mk.cvut.cz.
Then complete your registration with the Masarka club.
Current information about registration, membership and payments can be found on the Membership page.
If you need to resolve your situation individually, contact us preferably on Discord (or at info@mk.cvut.cz).